Designing PP systems
HARDWARE
handset qty model (only 5 HS per W60B)
desk phone qty model need to direct plug in or order wifi dongle
DID’s
PUB
FAX
OTHER
CALL PROCESSING
INBOUND CALLS ring to?
phone – ext – ring group – IVR
preferred ext numbers
IVR
how many PRESS options?
what is wording on MAIN for each?
routing where?
ext
ring group
sub IVR
VM
other DID
PRESS OPTIONS
how many
ring to 2nd IVR- ext- ring group- mail box- VM- other DID
ring length to fail over to
e(s)
Discuss what they want for each press option, how many phone(s)/which ones
Dial ext, Ring Group, second aa, direct vm, other number, etc how long
failover destination
ext vm email
>how long, failover destination, vm email
Ring Group
>which phones, how long, failover destination, vm email
Second aa
> get details on further press options?
vm
>what email to send vm to
Other numbers
>what numbers to send it to
Extras
Time conditions
> what times and how do you want the system to work when that is triggered
Mobile app
>which extensions (new, or paired with a physical phone). what email to use
Call Recording
fax/efax
Softphone
Intro Greet
Get all script for Josh
have Josh reach out for HP