Congratulations! You’ve upgraded to a smarter, more efficient and effective way to communicate, using PHONE PLUS CLOUD for The UPS Store.
Installing your PHONE PLUS CLOUD system is simple and takes just a matter of minutes.
These instructions will guide you through the entire process:
Step 1: Unboxing Your PHONE PLUS CLOUD System [Video]
What’s included in your PHONE PLUS CLOUD system? Watch this brief video to get started with your phone system installation:
Once you’ve completed this step and confirmed you have everything you need, please proceed to step 2.
Step 2: Connecting Your PHONE PLUS CLOUD System to the Internet [Video]
Confirm your PHONE PLUS CLOUD system is connected to the internet. Are all three lights on your Yealink W60B Interface Base glowing solid green? If so, your system is now connected to the internet.
Please proceed to step 3.
Step 3: Testing Your System
On the paper install guide we provided, you’ll find a telephone number. This is the temporary telephone number that we’ve assigned to your PHONE PLUS system.
Let’s place a test call by dialing that phone number.
Once your call is connected, press “9” to confirm that all three of your new YEALINK handsets ring.
Answer the incoming call by picking up one of the handsets.
Let’s test the feature to transfer calls to the UPS 800# by pressing the “TRAN” button in the lower left corner, then dial “1-0” on the key pad, then press the dash (-) button in the top right corner labeled “transfer”.
Your test call will be seamlessly transferred to UPS.
Please proceed to step 4.
Step 4: Call Forwarding Your Published Telephone Number
To call-forward your number, use one of your old telephones and confirm you are calling out on line 1.
Enter ‘*72’ and wait three seconds, or listen for a short recorded message, then dial the temporary phone number from the install sheet included in your package.
Be sure to include a ‘1’ then the area code, then the 7 digit temporary number.
You will hear a confirmation tone or a short message confirming your published number is now forwarded (this verification varies by provider).
From a mobile phone, call your published number to assure you are now hearing the PHONE PLUS greeting message, and once again press ‘9’ to assure all three phones are ringing.
*Please note: A very small percentage of dial tone providers do not enable call-forwarding to be set this way and may require you to call them directly and ask to manually call-forward your published number to the temporary number, or to do it through your online account that you have with them. If you need to call your old provider to call-forward your number, DO NOT HANG UP until you have tested the number by calling your published number from a mobile phone and are hearing the PHONE PLUS greeting message.
Please proceed to step 5.
Step 5: Notifying Premier Companies
Your PHONE PLUS CLOUD service is now set up and ready to use!
To complete this process you must email tech@premiercompanies.com to notify us your system is installed.
Please note: your phone systems will not be fully operational until Premier Companies has been notified.
Additional Information
If you have a desk phone, click on the Install a Desk Phone link to install that phone.
Additional instructions on using your new PHONE PLUS phones can be found at PremierPHONEPLUS.com/instructions.
We encourage you to call your published number and listen to all of your new messaging. If any changes are needed, you can notify us by visiting PremierPHONEPLUS.com/PPscripts.
If you have any questions or need help, please email tech@premiercompanies.com
Enjoy the relief, increased productivity, and improved customer experience with your new PHONE PLUS service.