• Installation Guides
    • PHONE PLUS System
    • Fax Interface
    • Add New Handset
    • Replace Lost Handset
    • New Deskphone
  • User Guides
    • Using Your Handset
    • Using Your Deskphone
    • IntroGreet Messages
    • Call Recording
    • Using Your Softphone
    • Using Your Mobile App
    • Using eFax
  • Audio Messages
  • Add-On Features
  • More Products
  • Payment Update
  • Troubleshooting
  • Refer a Friend
PHONE PLUS Installation Guides
        • PHONE PLUS System
        • Fax Interface
        • Add a New Handset
        • Replace Lost Handset
        • New Deskphone

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    User Guides
      • Using Your Handset
      • Using Your Deskphone
      • IntroGreet Messages
      • Call Recording
      • Using Your Soft Phone
      • Using Your Mobile App

     

    Audio Messages

    Update Audio Messages

    Add-On Features

    Add more features to your PHONE PLUS system

    More Products

    Shop All Phones and Accessories 

    Update Payment Method

    Provide New Credit Card/ACH Information

    Troubleshooting

    Check out the Troubleshooting Page to address these potential issues:

    • Phones not working
    • Poor call quality
    • Internet is down
    • Fax not working
    • Handset is down
    Refer a Friend

    Refer a friend and earn up to $500!

    Changing the Compatibility Settings for Brother Fax Machine

    To send a fax via VoIP on a late model Brother fax machine, you will need to change the compatibility settings. To do so, follow either Option A or Option B, depending on your fax machine model.

    Option A:

    1. Press Menu, then select Fax.
    2. Navigate to Miscellaneous, then Compatibility.
    3. Select Basic for VoIP or Basic*.

    Option B:

    1. Press the MENU > 2 (Fax) > 0 (Miscellaneous) > 1 (Compatibility).
    2. Press the UP OR DOWN ARROW key to select Basic (for VoIP).
    3. Press OK.
    4. Press STOP/EXIT.